1. About These Terms

These Terms of Purchase apply to all Chat Do® personalised player card orders made through our website.

By submitting or completing an order, coaches and parents confirm that they have read, understood, and agree to these Terms of Purchase.

2. Coach-Led Orders

All player card orders must be initiated by the team’s coach.

Parents cannot place orders directly without a coach-generated team submission.

Each parent will receive a personalised link to:

• Confirm their child’s details

• Upload a photo

• Provide consent

• Complete payment (unless the coach has chosen to pay)

No card will be produced without verified parent or guardian consent.

3. Information & Consent

We only collect the minimum information required to produce the player card.

All data is processed in accordance with UK GDPR and our existing Privacy Policy.

Cards will not enter production until parent consent has been completed.

4. Custom-Made Products

All Chat Do player cards are personalised and custom-made.

Once production begins, orders cannot be changed or cancelled.

This complies with the UK Consumer Contracts Regulations relating to personalised goods.

5. Refunds & Reprints

Because all cards are personalised, refunds are not available once production has started.

A free reprint will be arranged if:

• The card arrives damaged

• There is a confirmed printing defect

• The card does not match the final approved preview

• The parcel is lost or confirmed missing by the courier

Reprints are not offered for incorrect information or photo quality issues submitted by the coach or parent.

6. Delivery

Delivery times are estimates and not guaranteed.

All team orders are delivered together in one parcel to the coach unless otherwise arranged.

7. Errors & Responsibility

Parents must review and approve the preview before submission.

Chat Do is not responsible for reprints caused by incorrect information provided by the coach or parent.

8. Support

For support, please contact: [email protected]